COMPLAINT BUREAU UNDER THE SUPERVISORY COMMITTEE
Please be informed that according to CONSTITUTION OF KOTA KINABALU CHINESE CHAMBER OF COMMERCE AND INDUSTRY (KKCCCI) Chapter 6 Duties – Article 16, Duties of the Supervisory Committee as below:
(1) To supervise and discipline the general affairs of the Chamber.
(2) In the event an office-bearer of the Chamber or any member of the school boards or any member of sub-committees fails to comply or violates with any rules or found to be of misconduct or breach of duty, the Supervisory Committee shall advise the person concerned and if necessary submit substantiated reports to the Joint Meeting of the Supervisory and Management Committee for appropriate disciplinary action.
For your reminder, there is a Complaint Bureau under the supervision of the Supervisory Committee Member with the objectives of receiving enquiries and complaints from members on contentious issues related to problems faced in the Chamber and business activities, but excluding personal or family matters such as personal financial and debts problems.
KKCCCI members are encouraged to channel related information or complaints through this Complaint Bureau. So that the Supervisory Committee canhelp themto coordinate and solve their problems or inquiries.
The Person-In-Charge of the Complaint Bureau is Mr Chu Kong Ming (HP: 016-8319577, Email: ckm.star.2008@gmail.com).
COMPLAINT BUREAU
KKCCCI’s Complaint Bureau as established on 5th September, 2013 with the objectives of receiving enquiries and complaints from members on contentious issues.
Basics of Operation
- Under the supervision of the Supervisory Committee Member of Complaint Bureau and the execution to be carried out by the Secretariat.
- The procedural steps to be taken by the Secretariat:
- To receive the complaints by members in writing, personally meeting the official of the Bureau, telephone on any issues. Any anonymous complainant who does not reveal his or her identity will not be entertained.
- All the complaints must be in writing on the prescribed format (as per sample displayed), and such complaints to be conveyed to the Director or the Deputy, and the duplicate copy to be forwarded to the President and the Secretary General.
- Under the instruction of the Director or the Deputy, continuous follow-up will be effected (including correspondence with relevant authorities, photographic display of the scene etc.).
- Before any action taken by the Director or the Deputy, the President or the Secretary-General must be briefed, and if necessary to be referred to the Management Committee Meeting.
- If the Director or the Deputy is of the opinion that it is necessary of the Sub-Committee to convene the meeting, such line of action will be carried out.
- The Complaint Bureau will operate during the office hours of the Secretariat. The issues related to problems faced in business activities, but excluding personal or family matters such as personal financial and debts problems.
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