Ez ADU is a mobile smartphone application that has been developed under the initiative by the Malaysian Ministry of Domestic Trade, Cooperatives and Consumerism (KPDNHEP) to empower and allow consumers to lodge and manage their complaints direct to the ministry to that proper action may be taken.
Consumers can lodge a complaint using 4 simple steps. The first two are mandatory which is to fill in the complaint details and report. In addition, consumers can also send to KPDNHEP images or take a photo as evidence and to geotag the complaint to assist KPDNHEP with the investigation.
Users can also check the status of their complaints and read the reports f the investigation.
It is hoped that this Ez ADU app will help KPDNHEP to ensure fair domestic trade in the country while protecting the rights of the consumer.
This application requires Android 3.0 minimum and above. For best experience, please use Android 4 and up, and dual core hardware and up.
Source: Ministry of Domestic Trade and Consumer Affairs